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Unified Data Lakehouse for 360° Customer View
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Data
Telecommunications

Unified Data Lakehouse for 360° Customer View

Implemented a cloud-based data lakehouse unifying customer records and enabling real-time insights, reducing churn and improving operational visibility.

Client

Major Telecom Provider

Key Results

23%

Churn Reduction

10x

Query Performance

94%

Data Quality

The Challenge

Understanding the Problem

A major telecom provider had customer data scattered across multiple legacy systems, making it impossible to get a unified view of customer interactions and predict churn effectively.

Our Solution

How We Solved It

Designed and implemented an AWS-based data lakehouse architecture that consolidated customer records from 12+ source systems, enabling real-time analytics and ML-based churn prediction.

Impact

Measurable Results

23%

Churn Reduction

10x

Query Performance

94%

Data Quality

Tech Stack

Technologies Used

AWS
Databricks
Delta Lake
Spark

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