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Unified Data Platform for a 360° Customer View
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Data
Telecommunications

Unified Data Platform for a 360° Customer View

Consolidating customer data from legacy systems into a single, queryable platform for operational insight.

Representative scenario based on the kinds of projects AWZ handles. Client names and proof are private. Targets are agreed and measured per project — published figures are not audited outcomes.

Representative client profile

Telecommunications client

The Challenge

Understanding the Problem

A telecom operator had customer data spread across many legacy systems, making a unified view of the customer difficult to produce and report on.

Our Solution

How We Solved It

We architected a consolidated data platform that brought records from multiple source systems together, enabling reporting and analytics on a single source of truth.

Evaluation Framework

What We Measure

These are the measures we would define and validate with the client. They are not published client results.

Measured in delivery

Data consolidation

Multiple source systems consolidated into one platform; the exact count depends on the client's estate.

Environment-tested

Report performance

Query speed depends on data volume, schema design, and tooling; measured in the deployed environment.

Depends on governance

Data quality

Improves under the client's own governance rules and data-quality definitions.

Client-owned

Business outcomes

Results such as reduced churn are the client's business decisions, not an engineering guarantee.

Tech Stack

Technologies Used

Cloud data platform
SQL/ETL
Lake/warehouse tooling
Dashboarding

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