Deployed conversational AI voice agents handling 70% of inbound calls autonomously, dramatically improving customer satisfaction and reducing wait times.
Client
Insurance Company
70%
Call Containment
-85%
Wait Time
4.5/5
CSAT Score
An insurance company was experiencing high call volumes with average wait times exceeding 8 minutes. Customer satisfaction scores were declining and operational costs were unsustainable.
Implemented an AI-powered voice agent system capable of handling policy inquiries, claims status, and basic transactions. The system uses natural language understanding and integrates with existing CRM and policy management systems.
70%
Call Containment
-85%
Wait Time
4.5/5
CSAT Score
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